Results from the latest national GP Patient Survey were published by NHS England last week; these show that patients in Leeds are positive about the care they receive from their local GP practice. To add to this positive news, for the first time 100% of GP practices in Leeds are currently rated as ‘good’ or ‘outstanding’ by the Care Quality Commission (CQC).
Dr Simon Stockill, Medical Director and Director of Primary Care, NHS Leeds Clinical Commissioning Group (CCG), said: “Only last week the CCG was rated outstanding from NHS England for its annual assessment, and we now have more great news to share, this includes the positive results from the GP Patient Survey and the rating from CQC for all of our practices across the city. These have been rated as ‘good’ or ‘outstanding’, which has been a real testament for their dedication towards patient care.
“This is a tremendous achievement and I personally want to thank practice staff – from GPs, nurses, practice pharmacists, other healthcare professionals and other staff such as practice managers, receptionists and administrators for their continued hard work, and commitment to providing patient-centred and high quality services.
“I know there are many challenges facing primary care and recognise the pressure that all primary care staff work under, so it is even more impressive that practices continue to achieve in such a difficult environment. I also want to say thank you to our teams at the CCG who support general practice alongside those who work for the Leeds GP Confederation. As a CCG we remain committed to continuing investment in primary care and to supporting practices.”
The GP patient survey found that confidence and trust in GPs and healthcare professionals remains extremely high at 96%, and 93% of patients felt involved in decisions about their care and treatment, while 95% felt the healthcare professional met their needs. To view the full results from the survey, please visit https://gp-patient.co.uk/Slidepacks2019
Notes to editors
GP Patient Survey – Leeds
- 85% described the overall experience of their GP surgery as good, slightly above the national average
- 86% of patients felt their healthcare professional recognised and/or understood any mental health needs that they might have had
- 79% felt it was easy to use their GP practice’s website to look for information or access services i.e. ordering repeat prescriptions
- 79% felt they had enough support from local organisations / services to manage their long-term condition (or conditions)
- 70% of patients had said their experience was good of making an appointment
- 71% felt it was easy to get through to someone on the phone at their GP practice
To view the full results from the survey, please visit https://gp-patient.co.uk/Slidepacks2019
Background information (from NHS England) about the GP Patient Survey
The GP Patient Survey assesses patients’ experience of healthcare services provided by GP practices, including experience of access, making appointments, the quality of care received from healthcare professionals, patient health and experience of NHS services when their GP practice was closed. The survey also includes a number of questions assessing patients’ experience of NHS dental services.
Changes to the 2019 survey
There were minimal changes to the questionnaire this year, following the full redevelopment process in 2018 outlined above.
The response option ‘A developmental disability, such as autism or ADHD’ to the long-term condition, disability or illness question was replaced with ‘Autism or autism spectrum condition’.
For further information, please visit https://www.england.nhs.uk/statistics/statistical-work-areas/gp-patient-survey/
Leeds GP Confederation
The Leeds GP Confederation is a ‘not for profit social enterprise’, working to improve the health of the people of Leeds by strengthening and sustaining primary care.
For further information, please visit the Leeds GP Confederation website https://www.leedsgpconfederation.org.uk/
Care Quality Commission (CQC)
The CQC are the independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. It undertakes site visits to all GP practices which gives them an opportunity to talk to people using their services, their staff and other professionals, to find out about their experiences.
Visit the CQC website to see whether your practice was rated ‘good’ or ‘outstanding’ https://www.cqc.org.uk/