Leeds patients are positive about GPs

Results from the latest national GP Patient Survey, published by NHS England last week, show that patients in Leeds are positive about the care they receive from their local GP practice.

Despite the growing demand on services, the 101 GP practices in the city continue to provide a service resulting in over eight out of 10 patients rating their overall experience as good.

The survey also found that confidence and trust in GPs and healthcare professionals remains extremely high at 95%, and 94% of patients felt involved in decisions about their care and treatment, while 95% felt the healthcare professional met their needs.

Key findings:

  • 85% described the overall experience of their GP surgery as good.
  • 94% of patients felt involved in decisions about their care and treatment.
  • 88% felt their healthcare professional was good at treating them.
  • 82% felt they had enough support from local organisations to manage a long-term condition (or conditions)
  • 78% of patients who have tried to use their GP practice website found it easy to access information or services.
  • 69% of patients rated their overall experience of making an appointment as good.

Dr Gordon Sinclair, Clinical Chair for NHS Leeds Clinical Commissioning Group and local GP, said: “I’m really pleased that primary care continues to be rated highly by patients. With around 90% of patients first contact with the NHS being through their GP, it is important that we provide a positive experience for people. The results for Leeds are a reflection on the hard work that all practice staff – from GPs, nurses, practice pharmacists, other healthcare professionals and other staff such as practice managers, receptionists and administrators – put in to provide patient-centred services.

“I’d also like to thank colleagues who work for the CCG as they support our 101 GP practices in an effort to continually drive improvements within primary care working closely with GP staff and other partners. Over the coming years primary care will need to adapt to meet the challenges of increasing demands, an ageing population with long-term conditions and the well documented workforce issues. As we develop a long term plan for the NHS locally, we will look to further build on these successes and this critical foundation.”

Results from the national GP Patient Survey can be found here: https://gp-patient.co.uk/surveysandreports