Accessibility Statement

Accessibility statement for

This accessibility statement applies to

The new accessibility regulations mean public sector organisations have a legal duty to make sure websites and apps meet accessibility requirements. As an organisation we are committed to try and making our website accessible for all, we aim to achieve the recommended government standard for web accessibility (WCAG 2.1 AA).

As a user with accessible needs, you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We also aim to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

How accessible this website is

We have identified the following features on our website which are not fully accessible:

  • Older PDF and Word documents are not fully accessible
  • Some of our videos do not include transcripts
  • The website also contains a range of third party content and functionality. This may direct you to a related service, or partner we work with, where we are not responsible for the accessibility of this content.

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please email

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website and are continuing to audit our content as we go along. If you find something that you are unable to access, or we have failed to identify a barrier, please let us know.

If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, please email

Enforcement procedure

If you are unhappy with the response you have received from NHS Leeds CCG about your accessibility related issue, you can make a complaint to the CCG by emailing

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Leeds CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDF and Word documents published prior to September 2020, do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email These documents do not meet the following success criterion:

  • 1.3.1 Info and relationships
  • 1.4.3 Contrast (Minimum)
  • 1.4.5 Images of text
  • 1.4.12 Text spacing
  • 2.4.6 Headings and labels

The CCG have developed a handful of videos and some them are without any captions and transcripts, and this will be the case for some of them before March 2020. However, we’re in the process of going through our video clips and have included the option of having captions on through YouTube, and are including transcripts where we can. Some of these videos fail the below criterion and are likely to be resolved by December 2020.

  • 1.1.1 Non-text content
  • 1.2.2 Captions (Prerecorded)
  • 1.2.5 Audio Descriptions (Prerecorded)

Disproportionate burden

PDF and Word documents

Most of our PDF and Word documents do not meet accessibility guidelines (WCAG 2.1 AA). This includes our Governing Body and Primary Care Commissioning Committee papers. We have reviewed these documents and the costs of recreating them in an accessible format. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations. If you require any of our PDFs in an accessible format, please email

In November 2020, we will be looking to create accessible templates to ensure our PDF documents will be compliant from the point of creation. We had planned to do this at the beginning of 2020, though unfortunately the coronavirus pandemic had started and took priority. We’re aware that it will take our staff some time to fully understand how to make PDFs accessible and we will be providing training for them, as well as making sure they have the resources to do this like having Adobe Acrobat Pro. Please be aware that we’re looking at 2021 to be a transitional year where staff will start to make PDFs in an accessible format which they produce.

Please note that we are not responsible for PDF and Word documents from external organisations.

On the home page of the website we have a section called ‘Coronavirus Updates’, which includes linked text, such as:

  • Information for primary care staff (not all healthcare staff) on coronavirus is here
  • Local information here
  • NHS website **not responsible for the content on this website**
  • website **not responsible for the content on this website**

Due to the requests and information that’s coming through for Covid-19 it’s imperative that this information is published as soon as possible for our primary care staff. As such, we are continuing to add PDFs and Word documents that are not in an accessible format to these sections. Some of the information provided has been created by our partners across the city, as well as nationally. We will not be liable for the information that they produce which may not be in an accessible format. You will need to contact them if you require a document in an accessible format, or alternatively, email us at if you’re unsure and we will do our best to help you. Please be aware that our partners across the city; Leeds City Council, Leeds Teaching Hospitals NHS Trust, Leeds Community Healthcare NHS Trust, and Leeds and York Partnership NHS Foundation Trust will have their own accessibility statement to with regards to making their own documents accessible.

Alt text on images

We are in the process of working through our images on the website and within our documents. We are ensuring that each image includes appropriate alternative text and is suitable within its context.

Content that’s not within the scope of the accessibility regulations

PDF and Word documents

Many of our older PDF and Word documents do not meet accessibility standards. For example, they may not be structured appropriately to be fully accessible for screen reader software. These documents do not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDF and Word documents are essential to sharing information. Over the coming months we will be developing new PDF templates for our content writers to follow, or replacing a PDF with an accessible HTML page where we can.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to the organisation. However, we recognise that there are a number of PDF and Word documents that are essential to the organisation. In these cases we are asking individuals to email us at if they require a document in an alternative format.

Any new PDF or Word documents we publish will meet accessibility standards, from January 2021.

What we’re doing to improve our accessibility

We undertook a training session for the communications and engagement team and content editors of the website, ensuring that they understand the new accessibility regulations and what is required of them.

We have agreed to carry out an annual audit of the public facing CCG website to make sure we are complying with the new regulations to the best of our ability.

We are aware that there are still some changes that need to be made to the website and we will look to do these over the coming months.

Preparation of this accessibility statement

This statement was prepared on 24 August 2020. It was last reviewed on 9 December 2020.

This website was last tested on 5 to 6 November. The test was carried out by Mixd.

We decided to test a handful of pages to make sure they met the accessibility regulations, these pages can be viewed.

You can read the accessibility audit which was undertaken from 5 to 6 November 2020.