As part of measures to make sure staff and patients remain safe and protected from the spread of COVID-19, the NHS in Leeds is asking people to take a small number of steps when attending face-to-face appointments.
The NHS in Leeds is asking all patients to:
- Wear a face covering. When attending appointments patients should wear a face mask or covering such as a homemade mask or scarf. All staff will also be wearing masks. There are some people who are unable to wear face coverings for health reasons, we will advise you what you need to do. Children under three years old (or under seven in community health centres) will not need to wear a face covering.
- Arrive on time. All face-to-face appointments have been scheduled to minimise contact between patients so it is important that people don’t arrive too early to the clinic. Patients who arrive too early may be asked to leave and return at their allotted time.
- Come by yourself. Patients should attend an appointment alone due to social distancing measures leading to reduced space in waiting areas. If you need help with walking, communicating, or have other care needs, then no more than one carer or family member who lives at same address should attend an appointment with you. If a carer needs to attend they too will need to follow advice such as wearing a face covering and practice social distancing.
- Clean your hands. Good hand hygiene, including regularly washing hands with soap and water for 20 seconds can help reduce the spread of infection. People visiting hospital may also have their temperature checked on arrival. Most healthcare services will have hand sanitisers or handwashing facilities available.
- Keep left and follow any instructions. Every effort has been made to facilitate social distancing – patients are being asked to keep their distance from other people when they are not in their appointment. Signs giving instructions are on display in all buildings.
Self-isolate before an operation
If you’re booked in for an operation you may be asked to self-isolate before any planned surgery. Everyone admitted for a planned operation will be tested to ensure they do not have COVID-19. You may also have to self-isolate after your procedure, the healthcare team looking after you will advise you.
Stay at home if you have coronavirus symptoms
If prior to any appointment patients or anyone in their household develop symptoms that might be related to coronavirus they should not visit a GP practice, pharmacy or hospital. If anyone has a planned operation at the hospital, they should ring the booking team on the contact number on their appointment letter and we will rebook their appointment.
If you think you have the symptoms of coronavirus, such as a high temperature, loss of taste or smell or a new continuous cough, please use the online NHS 111 coronavirus service that can tell you if you need medical help. If you are unable to use online services then you should call NHS 111.