At a multi-agency event in Leeds in 2016 it because clear that we needed to review out-of-hours mental health and autistic care for young people. This engagement looked at existing mental health and autistic care to understand people’s experiences of accessing care when in crisis.
We used semi-structured interviews to understand people’s experiences. We asked people to tell us about their existing support mechanisms, how their crisis started, how services responded to the crisis and how we could improve any interventions. We also asked what digital tools might have helped them during their crisis.
The mental health team are using feedback from this engagement to commission a new crisis service for young people. We will outline how we have used patient feedback to develop the new service in the annual report on engagement activity 2018-2019.