Brief description of project

Healthcare services in Leeds have been working hard to protect the city against the impact of COVID-19. As we continue vaccinating the population, we wanted to hear from local people about their experiences of booking and attending a vaccination clinic in the city.

Comments we received were fed back to our vaccination teams, used to inform others about what to expect when going for their vaccination, and to help improve the vaccination experience for everyone in Leeds wherever we could.

Who did we speak to?

By the time our survey closed, we had received 6,194 responses from people in Leeds who had received a vaccination at any of the COVID-19 vaccination clinics in the city, including the mass vaccination centres at Elland Road and the Thackray Museum.

What and how did we ask?

Using an online survey, we asked people to:
• rate their experience of booking a vaccine appointment,
• rate their experience of attending a vaccination clinic in Leeds,
• provide general comments about their experience.

How can you help?

As the COVID-19 pandemic continues to put our healthcare systems under increasing pressure, we encourage everyone who is eligible to take up the offer of a vaccine or a booster jab.

What are we doing?

Together with responses received via Leeds Teaching Hospitals Trust’s Friends and Family Test, by the beginning of December 2021, people in Leeds had provided over 28,000 survey responses about their experiences of having a COVID-19 vaccine. We are working to have this data analysed and a report written on the findings which is due to be published in May 2022.

If you have any questions about this engagement please contact Caroline Mackay on caroline.mackay2@nhs.net or 0113 221 7777 (Reception).

Downloads

Paper Survey (Microsoft Word Version, editable digitally) (889KB)

Reports