Urgent Care – Urgent Treatment Centres

Lead: NHS Leeds CCG

Period: 21st Jan 2019 - 15th Apr 2019

Urgent care is care that someone feels is needed on the same day but their illness or injury is not life-threatening. We want to hear your thoughts and views on our proposals to establish five urgent treatment centres in the city of Leeds. You can complete the survey now or read more information below before doing so.

Urgent Care

Brief summary of the project

As your local clinical commissioning group (CCG), NHS Leeds CCG has made some proposals for urgent treatment centres for the citizens of Leeds and we want to hear your views about these proposals.

Urgent care is care that someone feels is needed on the same day but their illness or injury is not life-threatening. This could include anything from cuts, minor injuries, bites or stings through to mild fevers, vomiting and diarrhoea etc.

We feel that our proposals will help simplify the system for you when you have an urgent care need.

To help you understand more about our proposals we have developed the following:

  • Our engagement document which provides you with a comprehensive overview of why we are proposing these changes as well as the survey questions which you can also answer online (please note this is a secure web-based survey)
  • An easy read version of our engagement document
  • An easy read guide providing a summary of our proposals and showing the ways you can feedback your views
  • An easy read survey that can be completed online (please note this is a secure PDF document)
  • We have also organised a number of events, you can find the details of these further below on this webpage
  • To see recent updates on the engagement and events in the city visit: #UrgentCareLeeds

If you work for a community organisation and would like multiple copies of the survey documents or would like us to come along to any events please do get in touch. You can either email us Leedsccg.comms@nhs.net or call us on 0113 843 5470.

Who would we like to hear from?

We would very much like to hear from anyone who lives or works in Leeds as our urgent care services are designed to meet the needs of our diverse population as well as those visiting our city. It’s important that we hear from you whether you do so as a patient, a member of the public, a health and care professional or you may have a role representing the views of your local community.

What are we asking?

We want to hear your thoughts and views on our proposals to establish five urgent treatment centres in the city of Leeds. We want to know about how you currently access services when you have an urgent but not emergency care need, your views on our proposed sites and the opening hours for those urgent treatment centres which we refer to as ‘community-based’. We’d also very much welcome any other comments or suggestions you have that could help improve your experience of using urgent care services.

How can you give us your views?

We are using a survey to understand people’s views on this change. The survey is available in paper format as well as online (accessed from this webpage). In addition, we are working closely with Voluntary Action Leeds who will run some focus groups and one-to-one interviews with people across Leeds.

Attend one of our events

You can view our formal events and drop-in events, by visiting the following link: www.leedsccg.nhs.uk/utcevents

If you’re unable to attend, you can view a video of the presentation made at the formal events; the video is in BSL and subtitled – youtu.be/pZxHTTtHWYg

Tell us what you think about our proposals

Tell us what you think about our proposals (EASY READ)

 

What did people tell us?

We will publish the results from the engagement on this page soon after the engagement closes.

What did we do?

We will publish the results from the engagement on this page soon after the engagement closes.

Downloads:

Urgent Treatment Centres – Proposal and Survey (5MB)

In order to view PDF documents you will need Adobe PDF Reader

Leeds Society for Deaf and Blind engagement event – Report (1MB)

In order to view PDF documents you will need Adobe PDF Reader

Leeds Autism Hub – Drop-in feedback (510KB)

In order to view PDF documents you will need Adobe PDF Reader

Urgent Treatment Centres Engagement Event – Presentation Slides (705KB)

In order to view PDF documents you will need Adobe PDF Reader

Urgent Treatment Centres – Poster (1MB)

In order to view PDF documents you will need Adobe PDF Reader

Urgent Treatment Centres – Poster with event dates (1MB)

In order to view PDF documents you will need Adobe PDF Reader

Urgent Treatment Centres – Engagement Plan (1MB)

In order to view PDF documents you will need Adobe PDF Reader

Easy read downloads:

EASY READ – Urgent Treatment Centres – Proposal Document (3MB)

In order to view PDF documents you will need Adobe PDF Reader

EASY READ – Urgent Treatment Centres – Survey (787KB)

In order to view PDF documents you will need Adobe PDF Reader

EASY READ – Urgent Treatment Centres – Survey Guide (1MB)

In order to view PDF documents you will need Adobe PDF Reader

Video presentation:

Presentation about the proposals – British Sign Language, with subtitles (17m 55secs)

Resources:

If you would like to share the engagement on any of your social media channels, use this social media template here.

Urgent Treatment Centres Engagement Summary Animation – Short (1min 8secs):

Urgent Treatment Centres Engagement Summary Animation (3mins 26secs):