Urgent Treatment Centres (UTCs)

Lead: NHS Leeds CCG

Period: 21st Jan 2019 - 15th Apr 2019

Urgent care is care that someone feels is needed on the same day but their illness or injury is not life-threatening. We wanted to hear people's thoughts on our proposals to establish five UTCs to Leeds.

Brief summary of the project

We made proposals for UTCs Leeds and we wanted to hear people’s views about these proposals. We felt that our proposals would simplify the system for when you have an urgent care need.

Five UTCs were proposed:

  • Two, ‘co-located’ alongside A&E at Leeds General Infirmary (LGI) and St. James Hospital.
  • Three community based centres at St. George’s UTC, Wharfdale Hospital and a third to be decided, most likely in the Seacroft area.

Who did we speak to?

We wanted to hear from anyone who lives or works in Leeds as our urgent care services are designed to meet the needs of our diverse population as well as those visiting our city.

What and how did we ask?

We wanted to hear people’s thoughts and views on our proposals. We wanted to understand how people access services, their views on our proposed sites and the opening hours for the community-based UTCs.

We used surveys, focus groups, engagement events, on-street outreach, social media, and drop-ins to find out what people think about our plans and proposals.

What did people tell us?

A number of themes were identified through the engagement. People told us that:

  • Our proposals for UTCs will improve access to urgent care services
  • The term ‘urgent care’ can be difficult to understand and a clear explanation would be of benefit as well as a decision aid.
  • There is support for the third community centre to be based in Seacroft and people were happy with the proposed opening hours.

You can read the feedback given by the people in our engagement report:

Urgent Treatment Centres – Engagement Report (Analysis) (2MB)

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What did we do?

We held a follow-up event at Leeds City Museum on Friday 27 September 2019 to feedback on the engagement start working on the next steps to bring UTCs to Leeds.

You can read about that event here:

We will continue to work with patients, members of the public and staff to develop our UTCs for Leeds.

We aim to open the next Urgent Treatment Centre at Wharfdale Hospital next with the one based out of St. James Infirmary after that. The UTCs at Seacroft and LGI will take longer due to developing the estate for these sites.

If you have any questions about this engagement please email us at  leedsccg.comms@nhs.net or call on 0113 843 5470. 

Downloads:

Engagement Reports:

Urgent Treatment Centres – Supplementary Information Report (1MB)

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Leeds Society for Deaf and Blind engagement event – Report (1MB)

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Leeds Autism Hub – Drop-in feedback (510KB)

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Summary and Next Steps Engagement Event:

Engagement documents:

Urgent Treatment Centres – Proposal and Survey (5MB)

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Urgent Treatment Centres Engagement Event – Presentation Slides (705KB)

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Urgent Treatment Centres – Poster (1MB)

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Urgent Treatment Centres – Poster with event dates (1MB)

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Urgent Treatment Centres – Engagement Plan (1MB)

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Easy read documents:

EASY READ – Urgent Treatment Centres – Proposal Document (3MB)

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EASY READ – Urgent Treatment Centres – Survey (787KB)

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EASY READ – Urgent Treatment Centres – Survey Guide (1MB)

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Video presentation:

Presentation about the proposals – British Sign Language, with subtitles (17m 55secs)

Resources:

If you would like to share the engagement on any of your social media channels, use this social media template here.

Urgent Treatment Centres Engagement Summary Animation – Short (1min 8secs):

Urgent Treatment Centres Engagement Summary Animation (3mins 26secs):