An engagement for patients registered at The Avenue GP Practice in Alwoodley.
Brief description of project
The GP at The Avenue GP Practice in Alwoodley resigned at the end of 2020. NHS Leeds Clinical Commissioning Group (CCG), which is responsible for planning and funding most of your local healthcare services, accepted the resignation and looked at alternative arrangements for the practice population. As the building is not suitable to deliver high quality, modern healthcare services in the long term, the practice will close on 31 March 2021.
Who did we speak to?
We invited people who were registered at The Avenue GP Practice to give us feedback. 26 people completed our online survey and 29 people joined our two online public meetings.
What and how did we ask?
We wrote to all households registered at The Avenue surgery to tell them about the change and to explain how they could register with another local GP practice. We also encouraged them to contact us if they had any concerns or comments about the change. We developed FAQs from these comments which are included below.
We asked people which three things are most important to them when making an appointment at a GP practice, and asked them to provide any comments about moving to a new GP practice.
People could share their views by filling in our online survey or by requesting a paper copy. We also held two online public events where local people can find out more about the change and ask any questions.
What did people tell us?
You can read the full engagement report below:
What did we do?
We are using the engagement with patients to support people to register at another local GP practice of their choice and will use people’s feedback to improve similar processes in the future.
Following feedback from patients and members of the Patient Participation Group, we have done the following:
- Created a Frequently Asked Questions (FAQ) document to ensure that any common questions are captured in one place. You can read the FAQs in the ‘Downloads’ section below.
- Supported PPG members of The Avenue to make contact with PPGs at Alwoodley and Meanwood GPs to enable them to continue their involvement work with their new practices.
- Set up some temporary contact email addresses that patients can use to order their repeat prescriptions while the new online service is set-up for The Avenue patients (this information is in the FAQ, below).
How can you help?
You can support your local practice by joining your local Patient Participation Group (PPG). If you would like to know more, please follow the link to the PPG webpage:
Please note that documents may not be fully accessible, as per the accessibility statement, please get in touch if you need an accessible version)