An engagement project to gather the views and experiences of the Safe Haven GP Practice in Leeds.
Brief description of project
Safe Haven GP practice is a service for registered patients in Leeds who have been asked to leave their own GP practice. The Safe Haven Service is also known as the ‘Violent Patient Scheme’ and ‘Special Allocation Service’.
The contract for the service will expire on 30 September 2019 and the CCG is preparing to pay for a new service (a process known as re-procurement). We wanted to understand people’s experiences of the service and, where possible, use this to shape the way the service is provided in the future.
Who did we speak to?
We invited all 38 patients who were registered at Safe Haven to share their views on this change. We encouraged patients to share the survey with relatives and carers too. We also contacted staff who work at Safe Haven and at other GP Practices in Leeds who may refer patients to Safe Haven. We contacted groups and services who may support patients who use Safe Haven, including drug and alcohol services, mental health services and homelessness organisations.
We received feedback from 21 people.
What and how did we ask?
We used a survey to understand people’s views and experiences of using the practice. People could fill in a paper copy of the survey or fill in the survey online. One part of the survey was to gather views of patients and carers. Another part of the survey was to gather views of staff who work at GP Practices and in organisations who support Safe Haven patients.
What did people tell us?
- Overall, patients were satisfied with the care and support they had received.
- People felt that closer working relationships between Safe Haven and organisations that support patients (such as mental health services and homelessness organisations) were needed.
- Some staff felt that they needed more information about Safe Haven, including the referral and discharge process, the information and support that is given to patients by Safe Haven, and what happens to patients after they have been referred to Safe Haven.
- Locating Safe Haven somewhere that is easy for patients to access was important.
- Patients told us they didn’t always know how to access health care when Safe Haven was closed.
- Patients were interested in using video-calling facilities for appointment.
What did we do?
We made some recommendations to the commissioning manager, based on what people told us. Where possible, these recommendations will be written into the service specification to ensure that the new service meets the needs of patients, carers and staff. As Safe Haven is a small, specialised service, it may not be possible to influence some aspects of the service specification.
If you would like to read more information about this engagement please see the downloads section below.
If you have any questions about this engagement please contact Gemma Kierczuk on firstname.lastname@example.org or 0113 843 5470.