Patient Choice – Engagement Event

Lead: NHS Leeds CCG

Period: 14th Mar 2020

We wanted to hear from the people of Leeds about their thoughts on how we can improve patient choice. We held an engagement event to achieve this.

Brief description of the project

This event was organised to try to understand how important choice is for people accessing health and care services.

Who did we speak to?

Qa Research recruited 64 members of the public. They were selected in a way that ensured the profile of the room broadly represented the demographic profile of the Leeds CCG area by gender, age, ethnicity, household composition and working status.

What did we ask?

We asked people:

  • What is most important to them when they are accessing services.
  • Why different choices are important to people, and what is a priority from multiple providers, location, or convenient appointments.
  • What do we need to do to give people confidence that community services are every bit as good as hospital services.
  • How can the NHS/CCG best communicate treatment and care options to the public, so they are confident to exercise their choices?

What happens next?

Qa Research, who facilitated this session, will analyse all the information gathered at the event and produce a report for the CCG. The findings will then be used to inform how we develop future health and care services, and updates will be provided on the CCG Get Involved website pages.