British Sign Language (BSL) services for the NHS in Leeds

Lead: NHS Leeds CCG

Period: 3rd Sep 2019 - 20th Oct 2019

We have reviewed our contract to provide British Sign Language Interpreting Services (BSL) and Deafblind Communicator Guide services to GP practices in Leeds.

Brief description of the project

NHS Leeds CCG pays for a BSL and Deafblind Communicator Guide service to support people who are deaf, hard of hearing and deafblind to access primary care services in Leeds. The existing contract will be coming to an end in 2020 and we want to review the current service. To achieve this, we will use feedback from the deaf, hard of hearing and deafblind community to improve the service.

Who did we speak to?

Around 100 people contributed to the engagement. We received feedback from:

  • Children who are D/deaf or hard of hearing
  • Disabled people who are D/deaf or hard of hearing
  • BAME people who are disabled and D/deaf or hard of hearing
  • Adults who are D/deaf or hard of hearing
  • Advocates of D/deaf or hard of hearing people

What and how did we ask?

We, hosted an event to help us improve service provision throughout the region. The event took place at Munro House in Leeds city centre.

Interpreters were available at the event and the information gathered was collected as part of an evaluation piece that will help inform our next steps.

We took existing feedback about our services and shared this with people from the deaf, hard of hearing and deafblind community. We asked if our understanding of the needs and preferences of this community were correct and asked people to identify any gaps in our knowledge.

For people who were unable to attend the event and wanted to give us their feedback, an online survey was available provided as well as several focus groups that people were able to attend.

What did people tell us?

You can read our full engagement report below:

Engagement report (2MB)

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You can watch a summary of our engagement in the below video:

What will we do?

The report will be shared with all the people involved in the project. We will also share the report with our network.

The project team will use the report to create a new specification for the BSL Interpreting Service. We will use the feedback to inform our wider strategy for enhancing communication, access and the quality of services.

If you have any questions about this engagement please email us at leedsccg.comms@nhs.net or call on 0113 843 5450.

Downloads:

Engagement Plan (603KB)

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Engagement Event Poster (3MB)

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Videos:

Useful links:

Interpreting and Translation in Primary Care

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British Sign Language (BSL) Healthy Day – Healthwatch report (6,104KB)

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