Time to Care Event

Lead: NHS Leeds CCG

Period: 1st Oct 2018

We held a public (deliberative) event to look at how we can implement the Five Year Forward View - Ten impact Actions. These are things GP practices need to do to free up clinical time for the people who need it most.

Illustration by Tom Bailey

Brief description of project

We held a deliberative event (public event) to look at how we can implement the Five Year Forward View – Ten High Impact Actions (HIA). These are changes GP practices need to make to free up clinical time for the people who need it most.

This engagement gave a diverse mix of local people an opportunity to explore and discuss four of these HIAs. The event was planned and delivered by QA Research.

Who did we speak to?

64 people attended our event. QA Research recruited to the event using a targeted approach so that the group broadly represented the population of Leeds.

What and how did we ask?

We asked people to discuss four of the HIAs, specifically:

  • Reducing missed appointments
  • Supporting self-care
  • Active signposting
  • Developing the GP practice team

We gave a presentation outlining the four HIAs and facilitated group work so that people could share their comments and ideas.

What did people tell us?

People told us they were generally supportive of the approach to free up the time to care for the people who most need it. They told us:

  • People should attend their GP appointment or cancel it
  • People should pay a deposit to see a GP
  • People should be reminded about their appointment and be able to cancel it easily
  • People need support to understand what self-care means
  • ‘Active signposting’ is a good idea but patients need to understand what it means
  • Prevention is important and the NHS should support people to make healthy choices

What did we do?

  • We have run a campaign to encourage people to attend or cancel their appointment.
  • We won’t be asking people to pay a deposit because NHS services are free at the point of access.
  • We are working to improve technology so that it allows people to manage their GP appointments.
  • We are helping people to understand self-care by producing information about self-care and supporting various local self-care initiatives.
  • We are training staff to provide active signposting and producing information for patients about this approach.
  • We are working with local schools to educate young people about health.

If you would like to read more information about this event please see the downloads section below.

If you have any questions about this engagement please contact Chris Bridle, chris.bridle@nhs.net

Downloads:

Time to Care deliberative event – you said, we did (328KB)

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Time to Care  deliberative event report (6MB)

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