This engagement was carried out to inform Personal Health Budget (PHB) customers about proposed changes to the way the service is delivered.
Brief description of the project
The Direct Payment Support Service (DPSS) is a partnership between Leeds City Council (LCC) and NHS Leeds CCG, which offers Personal Budgets (PB’s) and Personal Health Budgets (PHB’s) to adults and children with eligible health and social care needs.
We engaged with people in order to:
- Inform PHB customers about proposed changes to the way the service is delivered.
- Measure customer experience, which could then feed into the ongoing development of the service.
Who did we speak to?
We contacted around 96 people in receipt of PHB’s, 19 of which responded. 10 of those were people with care needs and seven of them were carers.
What and how did we ask?
We sent out paper copies of our survey to current recipients of PHB’s, along with Freepost envelopes. We asked people:
- To tell us how satisfied they were with the Direct Payment Support Service (DPPS) they, or the person they were caring for, were receiving?
- To let us know what works well through their experience of the DPPS?
- What needs to improve in their experience of the DPPS?
What did people tell us?
17 of the respondents (88%) stated they were ‘more than satisfied’, or ‘very satisfied’ with the service they currently receive.
There were a couple of responses from people raising concerns about potential changes to the service, and worrying that the service (and its recipients) may suffer as a result.
You can read the full results of our engagement in our engagement report:
What did we do?
We sent the results of our survey to Leeds City Council, to be included in the wider work looking at the experience of people receiving direct payments.
We will share the results from our survey with the Leeds City Council’s Adult Commissioning Board in April 2020. This will to feed into the planning process for the service.
We are considering the opportunity to develop a focus group to hear more detail from people in receipt of direct payments about possible service developments.
If you have any questions about this engagement please email us at firstname.lastname@example.org or call on 0113 843 5450.