NHS Continuing Healthcare (CHC) is an individual package of care which is arranged and funded solely by the NHS. Individuals are assessed to find out whether their care needs fulfil the eligibility criteria for CHC. Leeds South and East Clinical Commissioning Group (CCG) on behalf of the city are evaluating the client experience of the CHC Assessment Process.
Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare. NHS continuing healthcare can be provided in a variety of settings outside a hospital, such as in your home or in a registered care home. The aim of the engagement project was to find out people’s experience of their initial continuing healthcare assessment. We commissioned an independent organisation to carry out the survey and responses were anonymised.
Leeds Involving People (LIP) carried out 50 telephone survey interviews with the family members of patients who had experienced the initial CHC Assessment Process. Although the option was available for actual patients to put themselves forward to be interviewed, none of them did. The questions focused on:
- Information received prior to the assessment taking place
- CHC Nurse punctuality, demeanour and explanation of the process
- Client feelings during the assessment itself
- Which aspects of the assessment worked well
- What improvements could be made to the assessment process
You can read the report from the engagement below.