Brief description of the project

We know that many patients attend the first appointment and have their results sent to them.  However, many patients do not attend the follow-up appointment a year later. We want to understand why this might be.

Who did we speak to?

We spoke to patients who have long-term health conditions and are under annual review at the following practices:

• Lofthouse surgery
• Nova Scotia Medical Centre
• The Manse Surgery
• Church Farm Close Medical Practice
• Church View Surgery
• Shaftsbury Medical Centre

What did we ask?

We asked why patients may not return for their review appointment. Additionally, we asked how we can make the review appointment easier to attend.

What did we do?

We have asked practices in this year’s scheme to consider how they can have a better conversation with patients about their follow up appointments. Clinicians need to clearly outline the benefits of follow up appointments.

We have asked practices to explore how they can use suitable technology to encourage people to attend follow up appointments. We will ensure that face-to-face appointments are available to people who are uncomfortable with other technology.

Downloads: