Do you have a complaint?

We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

You can make a complaint about any NHS treatment or service that either you or your family has received. You can complain on behalf of someone else, however, his or her written consent will be needed.

We welcome your feedback on local NHS services, positive or negative, as this helps us to improve services for patients. We need to know if you, your relative or someone you care for, has not received a good service. Please be assured that raising a concern or complaint will not affect your care or treatment in any way.

Who should I make a complaint to?

You can raise your concerns immediately by speaking with the staff involved in your care. If a problem happens you can either speak to the person concerned or if you prefer contact Patient Experience by phone, letter or email who will listen to your concerns.

Email: leeds.complaints@nhs.net
Phone: 0113 8435490
Address: Patient Experience, Leeds Clinical Commissioning Group, Suites 2-4  WIRA House, West Park Ring Road, Leeds. LS16 6EB

Alternatively the following organisations will be able to help you make a complaint depending on what service you wish to complain about

What service you wish to complain about Who to make a complaint to Contact details
GPDentist

Pharmacy

Optician

NHS England

 

Tel: 0300 311 22 33

Email: england.contactus@nhs.net

NHS England,
PO Box 16738,
Redditch.
B97 9PT

Chapel Allerton HospitalLeeds Dental Institute

Leeds General Infirmary

St James’s University Hospital

Seacroft Hospital

Wharfedale Hospital

Leeds Teaching Hopsitals NHS Trust Patient Experience LTHT

Tel: (0113) 2066261

Email:
patientexperience.leedsth@nhs.net

Mental Health and Learning Disability Services Leeds and York Partnership NHS Foundation Trust Patient Advice and Liaison

Tel: 0800 052 5790

Email: pals.lypft@nhs.net

The PALS Office,
Becklin Centre,
Alma Street,
Leeds.
LS9 7BEZ

Community Based Health services Leeds Community Healthcare NHS Trust Patient Advice and Liaison Service

Tel: 0113 220 8585

Email: tewv.pals@nhs.net

Patient Experience Team
1st Floor, Stockdale House,
Headingley Office Park,
Victoria Road,
Leeds.
LS6 1PF

Ambulance Services and
Patient Transport Services
Yorkshire Ambulance Service Patient Relations Team

Email: patient.relations@yas.nhs.uk

Telephone: 0345 122 0535

Patient Relations Helpdesk,
Yorkshire Ambulance Service NHS Trust,
Springhill 2,
Brindley Way,
Wakefield 41 Business Park,
Wakefield.
WF2 0XQ