We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.
You can make a complaint about any NHS treatment or service that either you or your family has received. You can complain on behalf of someone else, however, his or her written consent will be needed.
We welcome your feedback on local NHS services, positive or negative, as this helps us to improve services for patients. We need to know if you, your relative or someone you care for, has not received a good service. Please be assured that raising a concern or complaint will not affect your care or treatment in any way.
Who should I make a complaint to?
You can raise your concerns immediately by speaking with the staff involved in your care. If a problem happens you can either speak to the person concerned or if you prefer contact Patient Experience by phone, letter or email who will listen to your concerns.
Phone: 0113 8435490
Address: Patient Experience, Leeds Clinical Commissioning Group, Suites 2-4 WIRA House, West Park Ring Road, Leeds. LS16 6EB
Alternatively the following organisations will be able to help you make a complaint depending on what service you wish to complain about
|What service you wish to complain about||Who to make a complaint to||Contact details|
|Tel: 0300 311 22 33
|Chapel Allerton HospitalLeeds Dental Institute
Leeds General Infirmary
St James’s University Hospital
|Leeds Teaching Hopsitals NHS Trust||Patient Experience LTHT
Tel: (0113) 2066261
|Mental Health and Learning Disability Services||Leeds and York Partnership NHS Foundation Trust||Patient Advice and Liaison
Tel: 0800 052 5790
The PALS Office,
|Community Based Health services||Leeds Community Healthcare NHS Trust||Patient Advice and Liaison Service
Tel: 0113 220 8585
Patient Experience Team
|Ambulance Services and
Patient Transport Services
|Yorkshire Ambulance Service||Patient Relations Team
Telephone: 0345 122 0535
Patient Relations Helpdesk,