Managing vaccine enquiries & complaints
Patient communications toolkit
This pack contains details on the following topics and will be updated as new information becomes available. We will share updates through the coronavirus 3pm briefing unless we need to get something to you sooner:
- Social media
- Stakeholder visits and enquiries
- Dealing with requests for vaccinations from patients and the public
- Patient information
For further advice or support with any of these issues, please contact the NHS Leeds CCG Communications team on 0113 221 7777 or email [email protected]
Information for GP practice websites / telephone scripts
Patient videos in different languages
WY colleagues have produced some short videos in alternative languages to help people understand more about the coronavirus vaccine and what it means for them. These are recorded by GPs and are based on the patient leaflets produced by Public Health England to make sure patients get consistent information.
The videos, available on YouTube, are aimed at helping people over the age of 80, for whom English may not be their first language, have the right information about the vaccine in a way that is meaningful and easy to understand.
At the moment these videos are available in English, Pashto and Urdu, but we are hoping to release other languages soon.
If your patients need an interpreter rather than translated written materials, our current provider is Language Empire.