Changes to appointment system and self-isolation

Communications resources – your GP practice is open (16 December 2020)

These resources aim to help practices communicate with their patients so they understand the practice is open but operating differently

• Message for website
• Message for your call waiting or answerphone message
• SMS message
• Social media messages
• Poster for displaying at entrances to buildings / front doors

Communications resources – changes to appointments & self-isolation (updated 16 December 2020)

The resource pack includes

• Text messages for changes to appointments and self-isolation
• Messages for websites
• Messages for your answerphones for changes to appointments
• Script for calling patients to advise of change to appointment arrangements
• Social media messages for changes to appointments and self-isolation

Resources for patient-facing communications

As you know, this is a rapidly changing situation but we understand how important it is to keep your staff and patients updated. It’s important to only use nationally approved messages on all practice communications channels, including websites, social media accounts, text messages and posters. All communication resources are based on the most recently available medical, scientific and behavioural insight advice and have been signed off by NHS England / Improvement and Public Health England.

Social media graphics

Twitter

Facebook

Media enquiries

If you get any media queries or if you’re asked to take part in any media interviews, please can you decline and ask the media to contact the CCG’s communications and engagement team on 0113 84 35529 or [email protected].